We're sorry to hear you're having trouble! If you're experiencing a technical issue on the Jalebi app, try these quick troubleshooting steps to get things back up and running:
Sign out of the app (if you’re able to)
Delete the Jalebi app from your device (don’t worry—this won’t delete your profile!)
Clear your browser cookies and cache using the instructions below
Reinstall the Jalebi app from the App Store or Google Play
Sign back in to your account
You may also want to try clearing your browser cookies & cache:
On iPhone (Safari):
Open your Settings
Scroll down and tap Safari
Tap Advanced > Website Data
Select Remove All Website Data
On Android (Chrome):
Open the Chrome app
Tap the three dots (top right corner)
Go to History > Clear browsing data
Choose the time range you’d like to clear
Make sure to check Cookies and site data and Cached images and files
Tap Clear data
If the issue continues, we’re happy to help! Just reach out to our support team at info@jalebi.me and we’ll look into it right away.
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